This is a key leadership role where you’ll take ownership of village services and play a central part in ensuring residents enjoy a high-quality, connected, and well-supported environment.
The Role
Reporting to the Group Village Operations Manager, you will lead the day-to-day delivery of village services, ensuring everything runs smoothly, efficiently, and to a consistently high standard.
You’ll lead teams across activities, catering, housekeeping, administration, and clinical care support, ensuring services are well organised, consistently delivered, and aligned with resident expectations.
This is a hands-on role where you’ll be visible in the village, working closely with residents and staff while keeping a strong handle on operations.
Key areas of focus include:
- Lead the day-to-day delivery of village services, guiding a diverse team including clinical, hospitality and administration staff to create a safe, welcoming and vibrant environment
- Partner closely with the Village Operations Manager to drive high standards across operations, quality and compliance
- Champion exceptional resident experiences by overseeing services that support wellbeing, lifestyle and community connection
- Build strong relationships with residents and staff, acting as a trusted point of contact and keeping everyone informed and connected
About You
You’re organised, hands-on, and enjoy being part of the day-to-day life of a service environment, supporting both residents and team members.
You’ll bring:
- Leadership experience in retirement living, healthcare, hospitality, or similar
- Strong operational capability and the ability to manage multiple priorities
- Comfortable being visible and involved in day-to-day operations
- Able to build strong, practical working relationships with residents, families and staff
- Focused on delivering a consistently high standard for residents
Real Living Group creates communities where residents feel they truly belong, supported by proud, dedicated staff and a strong values base of Caring, Gratitude, Integrity, and Community.
How to Apply
For a confidential discussion, contact Kirsten Edwards at Farrow Jamieson on +64 9 915 9140 .
To apply for this opportunity, please click the “APPLY” button.
