Now you’re itching for more ownership. More say. More impact.
This role is your jump from orchestrator to Technology Lead .
The gig (in plain English):
You’ll take the lead on a full tech step-change for a fast-growing, service-led organisation where customer experience is everything.
Think:
- Moving from “clever but creaking” systems to clean, scalable, joined-up tech
- Turning manual work into automations that people love
- Building a customer-facing app that replaces clunky PDFs with real-time, location-aware updates
- Being the calm, capable bridge between business needs and technical delivery
You will be owning the pathway, setting priorities, guiding vendors and developers, and making sure things land properly.
Why this will light you up?
- You get real authority , not just responsibility
- You’re trusted to bring solutions, not problems
- You’re working in a service industry where tech directly affects customers, not just dashboards
- The business is ambitious, growing, and ready for change — not “thinking about it”
What you’ll actually do?
- Own and drive a technology roadmap that supports growth
- Lead the shift to cloud-based, modern platforms
- Oversee developers and external tech partners (and rein them in when needed)
- Champion automation, integration and smarter workflows
- Help deliver a “guide in your pocket” style customer app
- Lift capability across tools like Microsoft 365, cloud platforms and AI-enabled workflows
- Make sure systems talk to each other, data flows cleanly, and nothing critical lives in one person’s head
- You’re a Scrum Master, Change Manager or Delivery Lead ready to step up
- You’re tech-savvy enough to ask smart questions and spot nonsense
- You’ve worked in service-led environments where customer experience matters
- You’re calm under pressure, practical by nature, and allergic to unnecessary complexity
- You enjoy being the person who connects the dots and moves things forward
What’s in it for you?
- A genuine step-up opportunity into technology leadership
- High visibility and influence across the business
- Work that blends strategy, delivery and people leadership
- A culture that’s non-corporate, collaborative, and outcome-focused
- The chance to build something that didn’t exist before — and make it better than competitors
This is a confidential search. If you’re quietly wondering “what’s next for me?” — this might be it.
Please bear in mind it is Christmas, so it may take a while to get to your application. Don't despair if I am not in touch immediately. However, if you are the person I am looking for, make sure you aren't too far away from your phone!
