Strata Title Administration Limited are experts in multi-unit management, including Bodies Corporate and Incorporated Societies. Renowned for their dedication to service excellence, operational integrity, and strong client relationships they are a market leader with a strong growth path. They operate nationally with an Auckland Head Office.
About the Role
We are seeking an exceptional Head of Service delivery to lead and shape the high delivery of service to clients. Reporting to the General Manager, and in collaboration with the technical team this role will be pivotal in overseeing our multi-disciplinary service delivery functions – including body corporate management, legal, and administration.
You’ll work cross-functionally to ensure service consistency, compliance with contractual obligations and legislative standards, and most importantly, high client satisfaction. You’ll also have a direct hand in shaping team culture, driving continuous improvement initiatives, and embedding service excellence into every layer of the business.
Key Responsibilities Include:
- Leading and mentoring a team of service professionals across multiple disciplines.
- Overseeing service strategy execution, aligning operations with business goals.
- Driving customer satisfaction through quality control, feedback loops, and innovation.
- Implementing scalable systems and procedures to maintain and enhance service standards.
- Ensuring team training, compliance, and ongoing performance management.
- Monitoring client retention metrics and designing strategies for improvement.
- Providing legal and operational oversight aligned with key legislation (e.g. Unit Titles Act, Building Act).
You’re a strategic operator with a sharp service mindset and proven leadership experience. You thrive in dynamic environments, possess natural commercial and legal acumen, and have a clear passion for delivering operational excellence.
You Will Bring:
- A tertiary qualification and a demonstrated commitment to continual learning.
- 5–6 years of experience in senior service delivery roles across multi-functional teams.
- Exceptional team leadership and interpersonal skills.
- Experience improving customer satisfaction metrics.
- Strong financial and business management knowledge, especially in the property sector.
- Strategic problem-solving and innovation capability.
- Experience in property law is highly advantageous.
This is a rare opportunity to take on a high-impact leadership role with a respected organisation that values integrity, precision, and expertise. You’ll enjoy:
- A competitive salary package.
- A collaborative and forward-thinking executive team.
- Scope for professional development and growth.
- The ability to influence the future of service delivery in a values-led business.
Click the APPLY NOW button to take the next step in your career, or for a confidential conversation, please contact Iain MacGibbon at Farrow Jamieson on +64 9 915 9144
