Strata Title Administration Ltd is a leader in the management of Bodies Corporate and Incorporated Societies, renowned for precision and client-focused service. With a strong growth trajectory and a commitment to operational integrity, Strata Title Administration is shaping the future of multi-unit management in New Zealand. Headquartered in Auckland, they offer a dynamic and supportive environment for ambitious professionals.
About the Role
Strata is seeking an Auckland Manager to oversee and lead the largest branch in the company. Reporting directly to the General Manager, this role will have responsibility for leading the management team comprising of head of departments in body corporate management, legal, administration, and business development.
You will be responsible for ensuring cohesion and alignment across departments, meeting and exceeding client expectations, driving service delivery to a consistently high standard, and upholding all contractual obligations within relevant legislation. Your leadership will directly shape the culture and performance of the Auckland team while supporting Strata’s commitment to innovation and continuous improvement.
Key Responsibilities Include
- Leading, mentoring, and developing a multi-functional team
- Overseeing branch management and service delivery strategy execution
- Ensuring compliance with service agreements and legislative requirements
- Monitoring client retention and developing improvement strategies
- Driving customer satisfaction through proactive solutions and feedback loops
- Identifying opportunities for innovation and implementing best-practice processes
- Providing operational and legal oversight across client contracts
- Championing a culture of excellence and professional development
- Monthly reporting to the General Manager on strategic priorities
You are an experienced, commercially minded leader with strong problem-solving skills and an ability to manage complexity. You bring energy and a commitment to delivering excellence, inspiring those around you to achieve outstanding results.
- At least one tertiary qualification including law.
- 4–5 years of senior leadership experience in branch or practice management
- Strong understanding of property, financial, and business management
- Experience in customer satisfaction measurement and improvement
- Advanced interpersonal, negotiation, and facilitation skills
- A proven ability to lead, motivate, and coach high-performing teams
- Familiarity with relevant property legislation such as the Unit Titles Act, Building Act, etc (ideally)
- Strategic thinking and a track record of implementing continuous improvement initiatives
- Excellent written and verbal communication skills
This is an exceptional opportunity to join a highly respected organisation with a focus on integrity, precision, and growth. You will be part of an experienced, technically skilled and supportive leadership team with a collaborative approach to achieving strategic outcomes.
In return, you will enjoy:
- A competitive remuneration package
- Strong scope for professional development and personal growth
- The opportunity to shape the future of service delivery for Strata clients
- A dynamic, values-driven working environment
Click the APPLY NOW button to take the next step in your career, or for a confidential conversation, please contact Iain MacGibbon at Farrow Jamieson on +64 9 915 9144.
